Frequently Asked Questions
Everything you need to know about our iconic fashion and collectibles.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy for apparel and dolls?
We offer a 30-day return policy for all unworn apparel and unopened collectibles. Items must be in their original packaging with all tags and adoption papers included.
Do you offer international shipping?
Yes, we ship our fashion collections and dolls worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know what size to order for children's clothing?
Please refer to our detailed Size Guide located on each product page, which includes measurements for height and weight to ensure the perfect fit.
Are the materials used in your clothing eco-friendly?
We are committed to quality and safety. Many of our latest apparel lines use organic cotton blends and non-toxic dyes that are gentle on both the planet and your child's skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.